Welcome to the Tenjin Workbench Offerings. By agreeing to these Terms, you confirm that you have the necessary legal authority to bind your employer or entity to these Terms and that you agree to be bound by them on behalf of your employer or the respective entity.
Account, Administration & Users
Account
In order to place Orders or access the Offerings, you must create a user account. By creating a User Account you agree to: provide accurate and complete registration information; maintain the confidentiality and security of passwords; take full responsibility for all activities under User Accounts; and promptly notify us of any unauthorised access or breach.
Administration
The Offerings allow you to designate Users including Admins who may make Orders, enable features, manage User Accounts, and integrate with third-party products or services. You are responsible for all Admin actions within the Offerings.
Users
Only Users may access and use the Offerings. You are responsible for your Users' actions and compliance with these Terms. Each subscription associated with a "user" permits access by a specific individual — User Accounts cannot be shared.
Access to & Use of Offerings
Access
Subject to these Terms and during the applicable Subscription Term, Users are granted the right to access and use the Offerings for internal business purposes.
Affiliates & Contractors
You may add your Affiliates, contractors, and Your Customers as Additional Users, subject to their compliance with these Terms. Contractors may only use the Offerings on your behalf.
Ownership & Restrictions
We exclusively own and reserve all rights to the Offerings, Documentation, Confidential Information, and Usage Data. Except for the rights expressly granted in these Terms, no other rights are granted. You may not reverse engineer, reproduce, or attempt to gain unauthorised access to the Offerings.
Fees & Payment
Fees
Unless otherwise specified in an Order, you agree to pay the applicable fees as per the rates provided on our website. Payment is due within thirty (30) days of receipt of invoice. All fees are non-refundable, and late payments may incur additional charges.
Taxation
All charges mentioned do not include taxes. You are responsible for all taxes related to the services, except taxes based on our net income, property, or employees.
Increased Usage
You can expand user numbers or increase limits by placing a new order or modifying an existing one. We will bill you for any increased usage at our current rates, adjusted for the remaining Subscription Term.
Payment Disputes
If you wish to dispute any fees, you must inform us in writing within thirty days of the billing date. We will not charge late fees or suspend service for unpaid fees under reasonable dispute.
Your Data & Security
Your Data
You retain all rights to Your Data. You grant us a non-exclusive, worldwide, royalty-free right to use Your Data for providing the services and for internal business purposes, provided it is anonymised and aggregated. You are responsible for its quality, accuracy, and legality.
Data Security
We will maintain safeguards to protect Your Data's security and integrity and will notify you of any suspected breaches promptly.
Removals & Suspension
We may remove or suspend access to Your Data if you violate the Terms or upon receiving takedown requests for intellectual property violations. We'll make reasonable efforts to notify you beforehand.
Confidentiality & Feedback
Both parties must keep each other's confidential information confidential, except as required by law. The receiving party must provide notice of compelled disclosures and cooperate with the disclosing party at the disclosing party's expense.
You may provide feedback to improve our services, granting us the right to use it for such purposes.
General Terms
Changes to Terms
We may modify the Terms with notice, which will take effect at the next Subscription Term renewal. If you object to modifications during your Subscription Term, you may terminate affected orders within thirty days of notice.
Force Majeure
Events shall excuse non-performance by either party, except for payment obligations, to the extent that performance becomes impossible due to circumstances beyond the reasonable control of the affected party — including strikes, fires, floods, cyber-attacks, or failure of cloud services.
Entire Agreement
These Terms, along with any Orders, attachments, schedules, and addenda, constitute the complete understanding between the parties. They supersede all prior agreements, whether oral or written. The relationship between the parties is that of independent contractors.
Addendum: Additional Customer Terms
Downloadable & On-Premise Software
- Upon termination, you must promptly return or destroy all copies.
- Unless otherwise specified, you may install one production instance of the software.
- Use of the software is limited to object-code form.
- All rights to the software are reserved by us.
- You are responsible for ensuring your systems meet requirements.
Offerings Purchased Through a Reseller
- If there is a discrepancy between this Agreement and the reseller agreement, this Agreement takes precedence.
- The reseller is not authorised to alter this Agreement or make commitments on our behalf.
- Access to offerings is subject to us receiving payment from the reseller.
- Refunds, if applicable, will be processed through the reseller.
Free & Pre-Released Offerings
- Free offerings are for trial only and cannot be combined with paid offerings.
- Pre-released offerings may be incomplete or have bugs. We reserve the right to modify or cancel them without liability.
Advisory, Deployment & Professional Services
- We will use reasonable efforts to perform services according to the statement of work.
- Services are provided during normal business hours, except on recognised holidays.
- You are responsible for appointing a designated contact and providing necessary resources.
- Any changes to scope must be agreed upon in writing.
- Acceptance is assumed unless objections are raised within five (5) days of delivery.
AI Products
The integration of AI Products in the Offerings presents significant prospects for innovative content creation and Test Content generation. However, it also introduces legal and business risks including the potential for disclosing confidential information and generating output that may infringe upon third-party rights.
You have the option to disable or abstain from using AI Products. By using AI Products you acknowledge that:
- Output is generated by artificial intelligence and machine learning — we provide no warranty regarding its accuracy, completeness, or reliability.
- Output may not be unique across Users; AI Products may generate identical or similar Output for multiple customers.
- Output does not reflect our perspectives and does not constitute professional advice or opinion.
- Output will not be classified as Confidential Information.
- You shall not represent that Output is human-generated.