Testing of Airline Apps

Testing of Airline Apps

5 April 2023

The rise in app technology has revolutionized the way the Airline industry operates, changing the course of flight ticket booking, check-ins, boarding pass generation, baggage tracking, and a lot more. However, with the growing popularity of these airline apps, it is essential for companies to prioritize the testing of these apps to ensure they function correctly and meet the needs of their passengers.

Airline apps are complex software applications that are designed to provide a seamless and convenient experience for travellers. They are typically available on various platforms, such as web browsers, Android, and iOS, and are developed by airlines or third-party developers in collaboration with airlines. These apps are built to handle a wide range of functionalities and interact with different systems to provide accurate and up-to-date information to users. Testing these apps is a critical aspect to identify and fix any defect in the app that can otherwise cause huge monetary and reputational loss. In this article, let’s delve into the world of airline apps, exploring what they consist of and how to test them.

Key Areas to Focus on While Testing Airline Apps

As the airline and aviation industry continues to soar to new heights, airline apps have become an integral part of the travel experience for many passengers. With the growing demand for seamless and convenient travel, airline apps are expected to provide a wide range of functionalities. However, with such complex functionalities, thoroughly testing airline apps becomes crucial to ensure their performance, reliability, and security. Here, we explore the key areas to focus on during airline app testing to ensure a smooth and delightful user experience.

Booking and Reservation Management:

The booking and reservation management functionalities are the core of any airline app. Testing should focus on verifying that users can easily search and book flights, select seats, and manage their reservations, including making changes or cancellations. It’s important to test various scenarios, such as one-way and round-trip bookings, multi-city itineraries, and different fare types, to ensure the app handles them correctly. Additionally, testing the integration of the app with payment gateways for secure and smooth transactions is crucial.

Check-In and Boarding:

 Airline apps allow passengers to check in and board their flights digitally, eliminating the need for traditional paper boarding passes. Testing should cover various check-in scenarios, such as online check-in, mobile check-in, and self-service kiosks. Additionally, testing the app’s ability to handle different boarding scenarios, such as priority boarding or boarding with additional services like lounge access or extra legroom seats, is essential.

Flight Tracking and Notifications:

 Airline apps provide real-time flight tracking information to keep passengers informed about their flight status, gate changes, and delays. Testing should ensure that the app accurately displays flight information and sends timely notifications to passengers. This includes testing different scenarios, such as flight delays, cancellations, and diversions, to ensure the app provides accurate and up-to-date information to passengers.

In-Flight Entertainment:

Many airline apps now offer in-flight entertainment options, such as movies, TV shows, music, and games, for passengers to enjoy during their flight. Testing should focus on verifying the functionality and performance of in-flight entertainment features, including content playback, offline mode, and accessibility options. Additionally, testing the app’s compatibility with different devices, such as smartphones, tablets, and laptops, is crucial to ensure a seamless experience for passengers.

Accessibility and Localization:

Airline apps should be accessible to all passengers, including those with disabilities. Testing should focus on verifying the app’s compliance with accessibility standards, such as the Web Content Accessibility Guidelines (WCAG), to ensure it can be used by passengers with visual, hearing, or mobility impairments. Additionally, testing the app’s localization features, such as language options, currency conversions, and local time displays, is essential to ensure it caters to the needs of passengers from different regions.

Security and Performance:

 Airline apps handle sensitive user data, such as personal information, payment details, and travel itineraries, making security testing a top priority. Testing should focus on identifying and fixing vulnerabilities, such as data leaks, authentication flaws, and encryption issues, to protect user data from unauthorized access. Additionally, performance testing should ensure the app’s responsiveness, load times, and stability under different network conditions, including poor or no internet connectivity.

Baggage Tracking:

 Airline apps may offer baggage tracking functionality that allows users to track the status and location of their checked baggage. This requires integration with the airline’s baggage tracking system and should provide accurate and timely updates to users.

User Experience (UX) and Usability:

The user experience and usability of an airline app play a crucial role in attracting and retaining users. Testing should focus on verifying the app’s ease of use, intuitiveness, and overall user satisfaction. This includes testing the app’s navigation, buttons, forms, error handling, and feedback messages.

User Interface (UI):

The UI is the front end of the airline app that users interact with. It includes screens, menus, buttons, and other visual elements that allow users to navigate through the app and access its features. The UI should be intuitive, user-friendly, and visually appealing to ensure a positive user experience.


Test all the features and functionalities of the airline app, including booking and reservations, check-in, flight status updates, loyalty programs, baggage tracking, and customer service. Ensure that all features are working as expected, and the app provides accurate and up-to-date information.


 Test the airline app on different platforms, such as Android, iOS, and web browsers, to ensure compatibility and consistent performance across all devices and operating systems.

Customer Service:

Airline apps may offer customer service features, such as chatbots or live chat, that allow users to seek assistance with their bookings, flight changes, or other issues. These features should be responsive, accurate, and provide satisfactory support to users.

Significance of Airline App Testing

Testing apps thoroughly and releasing flawlessly performing apps can elevate the business to a whole new level. Here are some of the prominent advantages of testing airline app testing:

Improves User Experience:

 One of the significant benefits of testing airline apps is that it improves the user experience. Airline apps that are intuitive and easy to navigate will result in satisfied customers. Testing ensures that the app’s interface is user-friendly, and the navigation is smooth, providing passengers with a seamless experience from beginning to end.

Improves App Performance:

 One of the primary reasons for testing airline apps is to ensure that they function correctly. These apps must perform seamlessly and provide accurate information to passengers. Any issues, such as app crashes or incorrect information, can lead to poor customer experience, which may lead to missed flights or delays. By testing the app thoroughly, companies can identify and fix any issues before releasing the app to the public.

Increases Customer Trust

Passengers rely on airline apps for essential travel information, such as flight schedules, gate changes, and baggage claims. If an airline app fails to provide accurate and reliable information, it can lead to a loss of trust and confidence in the airline company. By thoroughly testing their airline apps, companies can instil confidence among passengers, reassuring them that the information provided is accurate and up to date.

Saves Costs:

 Testing airline apps can save the company money in the long run. By identifying and fixing issues before release, companies can avoid customers’ complaints, refunds, and negative reviews. Additionally, well-designed, and functioning apps can reduce the need for staff assistance, resulting in cost savings for the company.


Testing airline apps is essential for ensuring the smooth functioning of these apps and providing passengers with a seamless travel experience. It is a critical process that should be prioritized by airline companies to avoid costly mistakes, increase customer satisfaction, and stay ahead of their competitors. By investing time and resources in testing, airline companies can build a loyal customer base and enhance their reputation as reliable and efficient airline service providers. Tenjin Online is designed to test the complexity and dynamics of airline apps. It has been tested over a wide number of airline apps to check how it improves its quality. To understand more about Tenjin Online’s capabilities for testing airline apps, try it for free –

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