Cancellation & Refund Policy

At TenjinOnline.com, we strive to provide the best customer experience & relationship for our users. This policy outlines the terms and conditions regarding subscription cancellations and refunds.

Cancellation Policy

Users can cancel their subscription at any time by sending a cancellation request to support@tenjinonline.com
Upon cancellation, automatic payments (Autopay) will be deactivated to prevent any further charges.
Users will retain access to the platform for the duration of their current subscription plan
No prorated refunds or partial credits will be provided for any unused portion of the subscription period.

User data will be retained for a maximum of 30 days following the expiration of the active subscription

Refund Policy

Refunds will only be granted in cases of accidental duplicate charges or documented technical issues that prevent access to the platform. Except for these specific circumstances, all transactions are final, and no refunds will be issued for any other reason
Refund requests must be submitted within 30 days of the charge via our support team at support@tenjinonline.com
Approved cancellation refunds (If Any) will be processed within 30 business days to the original payment method.
Subscription fees for completed billing cycles are non-refundable.

Contact Us

For any queries regarding cancellations or refunds, please reach out to our support team at support@tenjinonline.com

Tenjin Technologies Inc may make reasonable modifications to this Policy from time to time on https://tenjinonline.com. Unless otherwise specified, revisions are effective immediately upon posting.

Last Updated: 10-March-2025